Multiview

Multiview has been providing powerful, easy-to-use, sophisticated financial applications for over two decades.

We’re growing!

Multiview is always on the lookout for talented, motivated professionals who can bring fresh ideas to our clients and solutions. While your competence and skill will get you in the game, we’re looking for that extra ingredient that makes you stand out.

Here is why you want to work with us

At Multiview, we work with companies of all sizes – from small businesses to Fortune 500 companies. In each case, we treat our clients as long-term partners. The variety of service we provide translates into exciting opportunities for our staff.

We work hard and study hard in a flexible environment that encourages work-life balance and that respects the new ideas you bring to the table. At Multiview, every voice carries weight.

Once you become a Multiviewer, you’ll enjoy our frequent team-building events. We’ll also furnish you with state-of-the-art equipment like the latest Apple iPhone and a brand new Dell laptop. We want you to be the best you can be.

Open Positions

At Multiview, we build relationships – not only with our customers, but also with our employees. Check back often to see our new job postings.

Customer Support Representative

Multiview is currently looking for a Customer Support Representative. Reporting to the Manager, Customer Support, the Customer Support Representative will be responsible for servicing customers by providing product and service information, troubleshooting and resolving product and service problems.

Responsibilities will include:

  • Provide outstanding customer service throughout the support process
  • Handle complaints, troubleshoot issues, provide appropriate solutions and alternatives
  • Identify and assess customer needs to achieve satisfaction
  • Effectively document support incidents and escalate as necessary
  • Manage and update help desk ticketing system with descriptions of support incidents, conversations and correspondence with customers
  • Manage multiple support channels including telephone and e-mail
  • Support the roll-out of new product releases to Multiview’s existing customer base

Requirements:

  • Post-secondary education in business/accounting or relevant experience
  • Ideally 1 – 2 years in a customer service/administration type role
    • Knowledge of financial and accounting software applications
    • Understanding of technical terminology
  • Strong written and oral communication skills
  • Demonstrated skills in customer escalation, conflict resolution and negotiation
  • Strong customer service, interpersonal and relationship-building skills
  • Strong multi-tasking, organizational, time management and problem solving skills
  • Strong team building skills, to work well within a close team environment
  • Self-sufficient, resourceful and work well with minimal supervision
  • Ability to demonstrate a high degree of professionalism
  • Ability to travel minimally within Canada and the United States

APPLICATION INSTRUCTIONS

Please submit your resume, and a covering letter describing why you are a unique fit for this position, to hr@multiviewcorp.com citing “Customer Support Representative” in the subject of your message.  We thank all applicants for their interest in Multiview; however only those candidates selected for an interview will be contacted.  Agency calls will not be accepted. 

If you require accommodation during the recruitment process, please include in your cover letter when applying for the position and all efforts to provide the appropriate accommodation will be put into place.

Database Systems Support Analyst

Multiview is currently looking for a Database Systems Support Analyst. Reporting to the Director of Technology Services, the position’s main responsibility will be performing remote support on customers’ production databases. Running upgrades, patches, performing routine maintenance and providing technical support will be a major focus of the position. The successful candidate will have Oracle certifications and/or equivalent experience as an Oracle DBA in Windows and Linux environments, allowing you to troubleshoot problems, resolve errors, identify and escalate bugs, and resolve performance issues. Rolling out new Oracle releases, patches, and hotfixes, and scheduling installations will require a candidate whom is detailed oriented with strong organizational skills. Working as part of a team, you will play a strategic role by identifying new opportunities and working collaboratively towards building better products.

Responsibilities will include:

  • Client-related work performed remotely: application/database upgrades, maintenance, patch installations, new server installations, logging all activity in CRM
  • SaaS-specific duties to include IAM, backup testing/DR, enhancing policies & procedures
  • First responder to customer issues; triage, recognition, research, isolation, resolution, and follow-up
  • Duplicate customer issues and clearly communicate to in-house developers
  • Oracle-specific duties including testing new releases and CPU patches, development of test plans in coordination with QA, rolling out upgrades on wide-scale, performance tuning, debugging Oracle errors, assisting with customer audit questions
  • Develop integrations between different database platforms, such as Oracle-to-PostgreSQL/other

Requirements:

  • College or University degree in a related field of study
  • Minimum of three (3) years experience in a technical support role working on related environments as described here
  • Oracle certifications and/or equivalent experience as an Oracle DBA in Windows and Linux environments
  • Knowledge of PostgreSQL, AWS, web services, IIS/.NET
  • Experience working with AWS (EC2, RDS, CloudWatch, VPC, IAM, S3, and Elastic Beanstalk) would be an asset
  • Enthusiasm to learn new systems/platforms, update skills and adapt to rapidly changing cloud technologies
  • Excellent customer service skills and experience dealing with end-users
  • Ability to multi-task and prioritize work
  • Ability to work well within a close team environment
  • Strong organizational skills and ability to work with minimal supervision
  • Ability to travel minimally within Canada and the United States
  • Available to intermittently work overnight/weekends as required

APPLICATION INSTRUCTIONS

Please submit your resume, and a covering letter describing why you are a unique fit for this position, to hr@multiviewcorp.com citing “Customer Support Representative” in the subject of your message. We thank all applicants for their interest in Multiview; however only those candidates selected for an interview will be contacted. Agency calls will not be accepted.

If you require accommodation during the recruitment process, please include in your cover letter when applying for the position and all efforts to provide the appropriate accommodation will be put into place.

Careers

Don’t see your position available?

Our team is diverse, which means we’re always on the lookout for talented people. If you’re confident your experience would help us in our work, we want to hear from you.